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Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or e-mail.
- Perform remote troubleshooting using diagnostic techniques to identify the root cause.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel (IT functions).
- Record events and problems and their resolution in logs or the company’s service desk platform.
Job Requirements
- Males ONLY are welcome to apply.
- Residents of Zayed and October are preferred.
- 1-2 Relevant years of experience.
- Good Communications skills and ability to work within a team.
- Good knowledge of Microsoft office.
- Strong customer service experience.
- Strong problem-solving and research skills.
- Knowledge of commonly-used concepts, practices and procedures for end-user technical support.
