• Provides high Quality and
Consistent service to the customers and takes the corrective actions accordingly.
• Provides efficient service and act as the first point of contact for the TKH telephone callers/inquiries.
• Maintains and improves quality results by adhering to standards and guidelines.
• Conveys a professional image of TKH by following set scripts and telephone etiquette Standards.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Communicates with the student services team if needed. (80%)
Handles difficult calls and customers
• Handles the difficult calls or issues, diffusing angry customers. (20 %)