Job Details
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Job Description
Overview:
As a Customer Service Supervisor, you will oversee our customer service team and ensure that our clients receive unparalleled service and support. Your leadership will directly impact customer satisfaction, retention, and the enhancement of our brand reputation.
Responsibilities:
- Lead and supervise a team of customer service staff, ensuring effective teamwork and communication, higher-level customer support, and continuous improvement.
- Manage daily operations of the customer service department, including staffing schedules, performance monitoring, and workflow management.
- Train and mentor team members on company policies, customer service techniques, and handling complex customer issues.
- Monitor team performance and provide feedback, coaching, and formal evaluations to promote productivity and top-quality service.
- Handle escalated customer issues and resolve problems efficiently and with a customer-focused approach.
- Analyze customer service data and feedback to identify trends, make necessary adjustments, and develop strategies to improve service quality.
- Collaborate with other departments to integrate customer service and streamline overall operations.
- Ensure compliance with company policies and regulatory obligations concerning customer interactions and data management.
- Prepare and present reports on departmental performance and goals.
Benefits:
- Competitive salary
- Opportunities for professional development and training
- Linking salaries to the dollar to preserve the value of the salary from any variables
- Monthly and annual bonuses based on performance
Job Requirements
Qualifications:
- Proven experience as a customer service supervisor or a similar managerial role.
- Strong understanding of customer service metrics and software.
- Excellent communication and leadership skills.
- Ability to manage and lead a team in a high-pressure environment.
- Problem-solving and decision-making skills.
- Bachelor Degree in any relevant field is preferred
- Females only
Skills:
- Leadership and team management
- Effective communication
- Analytical and organizational
- Strong customer-facing and presentation skills
