Job Details
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Job Description
This is a full-time on-site role located in Giza, Egypt for a Quality Analyst with expertise in the German language. The Quality Analyst will be responsible for analyzing customer interactions and ensuring adherence to quality standards. The role involves reviewing and assessing recorded calls, chats, and emails for accuracy and efficiency. The Quality Analyst will collaborate with cross-functional teams to identify process improvements and provide feedback for training purposes.
Job Requirements
Fluency in both written and spoken German
Excellent analytical and problem-solving skills
Attention to detail and strong organizational abilities
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Prior experience in quality mentoring analysis in a related field is preferred
