About the job Soft Services Manager

Position /Title: Soft Services Manager

Location: Kingdom of Saudi Arabia

Responsibilities:

• Responsible for supervisors training, evaluation of work and to maintain and improve the standards of the
  department.
• Manage the daily activities of the Janitorial department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the Janitorial staff, including the day, event and post-event crews.
• Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the corresponding area.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of Health and safety standards within the project.
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure
  proper preparation and staffing for each event.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Anticipate customer needs, change goals and direction quickly and multitask.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and
  clientele, both inside and outside of the organization.
• Must be flexible with working nights, weekends, and holidays.
• Principal point of contact.
• Prepare annual operation plan.

Experience:

• Minimum (10-15) years of experience working as Janitorial
• Dealing with 5 Star Hotels

Education & Certifications:

• Bachelor degree in Hospitality Management