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Job Description
A software company located in Cairo is looking for Account Manager to help us keep growing. The successful candidate should understand the start-up mentality with the ability to cope with the speed of the requirements.
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
- Ensuring smooth running of all administrative functions.
- Assist the business in planning, organizing and coordinating functions relating to the operation of the business.
- Keep up to date with the current market trends and industry forecasts.
- Provide recommendations and suggestions for improvements in any aspects relating to Business Development with keen eyes on business opportunities and market requirements.
- Assisting with document filing, writing and analyzing reports and mailing activities.
- Help organize a comprehensive sales portfolio.
- Identify strengths and weaknesses and potential opportunities for growth and expansion.
- Work on bidding documentation and full fill customers’ requirements.
Job Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in enterprise software solutions and development.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Excellent social and presentation skills with excellent level of English
- Ability to handle problems
- Ability to prepare presentations, proposals and reports required.
- Able to work effectively with minimal supervision
- BA/BS degree in Business Administration, Sales, IT or relevant field
- Job requires frequent on-site customer visits and engagement.
- Minimum 5 Years of experience.
