Job summary:

The main responsibility of Pre-sales Admin is to assist Pre Sales department in all administrative tasks and to handle any required task assigned by Presales Manager to streamline the presales process and to act like the key point between Pre-sales, Sales, and Procurement team, respond very basic inquires and to handle initiated primary communications with Customers for any potential small transactions.

Job Description:

Tasks and Responsibilities

• Process orders via email or phone.
• Contact clients to obtain missing information or answer queries.
• Interact with vendors to resolve transactional issues and gather critical information. 
• Maintain the needed reports and update it daily. 
• Analyze and understand customer's technical requirements.
• Prepare high-quality and compelling technical & Financial proposals that address customer requirements and aligned with customer business goals and objectives.
• Response to all RFIs, RFQs & RFPs
• Engage with sales, account managers, and other internal teams to be able to deliver complete, high-quality final deliverables.
• Perform presentations to demonstrate different technologies and proposed solutions.
• Start communication with customers as needed. 
• Maintain customers documents if required. 
• Keep all clients/accounts data up to date in relevant to possible opportunities.
• Handle the processing of all purchasing orders with accuracy and timeliness.
• Act like the key point between the concerned business partners/stakeholder (procurement, finance, and technology team) 
• Keeping up to date with the administration activities, related to the prices and sales.
• Manage clients’ unforeseen delays or problems.
• Coordinate possible business-related events managements, supporting all the concerned stakeholders.
• Ensure adherence to laws and policies.

Knowledge And Sales Support:

• Maintain full up to date technical awareness of the services.
• Providing technical explanation/support for sales solutions as per request.
• The Pre-Sales Engineer will work closely with other internal teams exchanging technical and market expertise, customer feedback and competitive information.
• Investigating new technologies and staying on top of technology to innovate new products and services.
• Maintaining close relationships with vendor and logistics team to ensure the smooth running of the operation.
• Act as a consultant/advisor for the sales person, project manager and client in the complex technical issues and conducts presentations when required.

Opportunities:

• Assist Account Manager for developing new business opportunities.
• Pursue and participate in opportunities in both the public and private sectors.

Pricing Products:

• Processing with customer’s requests for pricing.
• Identify the potential supplier(s) list for the provided solution(s).