Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- “Basic computer skills and familiarity with complaints center technology
- Experience working in a contact center, particularly in a role that requires dealing with inquiries via telephone, email and correspondence.
- Identifying customer needs and directing them to the relevant authorities
- Ability to work well under pressure and handle difficult customer situations
- Ability to multitask effectively while maintaining a high level of organization and attention to detail.
Job Requirements
- Answering calls from customers
- Registering customer requests through the operating system, taking into account the accuracy of data entry, whether on the internal operating system or the Consumer Protection Agency’s operating system
- Providing necessary information about products
- Search for the required information using available resources
